FOS ‘myth’ of consumer favouritism

FOS lead ombudsman challenges ‘myth’ of consumer favouritism Caroline Mitchell speaks out

Ms Mitchell said the FOS’s decisions are evidence-based using what is available to adjudicators, which she said was usually the suitability report, fact find and other correspondence.

She rued the fact that there was rarely telephone evidence, which she said often provided “incontrovertible” proof of mistakes or wrongdoing.

Source: FOS lead ombudsman challenges ‘myth’ of consumer favouritism



Categories: FOS

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