Last week I mentioned Resolver, a new dispute resolution service. Since then I have discovered that FOS seems to approve of Resolver… at least it thinks well enough of it to promote the service on the FOS YouTube channel by linking to four Resolver videos. Take a look at the FOS channel here, look down and see the playlist called “a life less painful”. Why FOS has decided to promote Resolver in this way seems to because FOS regards Resolver as more suited to young people. In a search of the FOS website for “Resolver”, I could only find this reference. FOS could find Resolver very useful; it has the potential to allow firms to settle clear cut complaints quickly and thereby avoid the FOS case fee.