FOS publishes compensation guidelines for non-financial loss: trouble and upset.

FOS has published a training module on how they assess awards for non-financial loss, trouble and upset.  It’s not easy to use because the publication is a low resolution .pdf while the original was computer based so there are lots of buttons to press etc.  However it is possible to see how they operate and this is a very useful guide for complainants who wonder how FOS decide how much to award.  Its also an interesting insight into how FOS training works…
The module is a bit out of date (though presumably the latest available) as Ms Wayman is now the Chief Ombudsman.  This info was published under the FoI Act.
Read the training module here

Categories: FOI, FOS

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