Judges and FOS decisions…the other view.

Recently John Gummer, Chair of APFA, spoke in favour of FOS decisions being appealed by Judges.   Not everyone agrees…this clip is from an article in FT Adviser by the Chair of The Claims Bureau.  He may be opposed to Judges doing appeals, but he seems to be no fan of the FOS !

“We get extremely frustrated by the very high turnover of adjudicators at the Fos, regular replacement of our point of contact and process outsourcing partner (Deloitte to Capita) at the FSCS.
In particular, when almost identical complaints are made at the Fos and different adjudicators make diametrically opposite decisions.”

Read the full article with other comments
Read what John Gummer said
Read about FOS turnover…18.1%…622 persons in 2014-15

Categories: FOS

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