The Legal Ombudsman is still failing to meet its targets on cost and timeliness. Of cases resolved in October, just 48% had taken less than 90 days. The target is 60%. The average LeO case cost has now risen to £1,903 – a jump of 10% compared with costs in June – and above the stated target of £1,750. The performance continues a worsening trend in the second half of 2015: in June 57% of cases were closed within 90 days, but that figure has either dropped or remained the same every month since. Problems with the new IT system and the impact of short term changes to working practices are blamed, among other things. Links to the full story are below.
Agenda for the Legal Services Board meeting 26 Nov 2015 (some items redacted)
Minutes of the meeting (some items redacted)