Law Society says concerns raised about the quality of Legal #Ombudsman decision-making

The Law Society has published its response to the LeO budget consultation.  Its a bit guarded as the Society says some information has not been published yet (by LeO). They are keen to see costs to the legal profession reduced, and note that KPI’s (key performance indicators ?) are to be lowered without information on why current targets are being missed.  They finish with a sting in the tail when they say:

“We would welcome further details on the work being done around service quality, as there have been concerns raised within the Profession about the quality of decision-making”

Law Society full response

Categories: LeO

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