The High Court has criticised the Legal Ombudsman. LeO decisions are seldom considered in court so we don’t often get to hear what a Judge thinks of their work. In this case the Judge was pretty critical of what took place… Read More ›
Month: March 2016
In the Chief Ombudsman’s introduction to the 2016/17 plans and budget she hints at changes in the way FOS works. I think she means ditching paperwork negotiations and handling more cases on the phone. Here is what she wrote: “This… Read More ›
FOS approved plans and budget for 2016/17 This link is a summary on the FOS website. The full document can be downloaded from a link on that page.
This is an interesting article about regulation of the legal professions, touching on the Solicitor’s Regulation Authority, Law Society, Legal Services Board, Solicitors Disciplinary Tribunal and the Legal Ombudsman, and their relationships with the profession and with each other These can… Read More ›
Confirmed… It will take FOS vastly more that 18 hours to find details of the FOS Paypal course or who attended training.
UPDATE A few months ago FOS published a list of training courses available at FOS and recently someone has asked for detail of two of the courses. FOS declines to give this information as they don’t seem to keep easily accessible… Read More ›
Conflicting stances from the Pensions Ombudsman and the Financial Ombudsman Service on self-invested personal pension liability has been branded “madness”, as the two bodies enter talks to hammer out an agreement on the issue. It seems a Judicial Review was… Read More ›
Video interview with Chief Ombudsman. FOS staff getting professional financial services qualifications
Caroline Wayman puts in a smooth performance replying to some very gentle questions from Anthony Gould of the Chartered Insurance Institute. Most interesting to me was her comment that “quite a lot of” FOS Adjudicators and Ombudsmen are obtaining professional qualifications in Insurance and… Read More ›