Legal Services Board, publishes report entitled Lowering Barriers to accessing services which contains a lot of good stuff about how lawyers deal with people. The title of this post is taken from an article in The Solicitors Journal, and sums it up nicely. It also highlights that less than half of respondents to a recent Legal Services Consumer Panel (LSCP) survey said they trusted lawyers to tell the truth.
Quite a few people don’t trust the Legal Ombudsman either. In the LeO Annual Report 2013, (page 47), nearly 70% of ombudsmans’ decisions were rejected by the complainant.