Natalie Ceeney, the last Chief Financial Ombudsman, moves on yet again

The last (non-caretaker) Chief Ombudsman, Natalie Ceeney, left FOS at short notice and moved to “the other side” (Head of Customer Standards at HSBC).  She was not there long and moved again to the Courts and Tribunal Service (HMCTS). Now after just over year she has announced her departure from there too.  She has had other top jobs as well.

Announcing her decision to step down, Natalie said she joined the organisation with a clear remit to lead transformation of the justice system to operate in a digital age.  Hopefully her departure will not rock the boat on this.

“After years of underinvestment, we’ve now secured over £1bn of investment, and have well and truly started to deliver. Seeing the first stages of delivery over the last year, through the digitalisation of the criminal courts infrastructure, has, I hope, given everyone confidence that this transformation is real and deliverable.   There is a strong team in place to lead the work, and it now feels like an appropriate time to hand the baton on to a successor to see through the transformation over the next four to five years.”

The Guardian

Law Gazette   (Readers comments do not approve)

HMCTS says digital courts plan not affected by CEO departure

Categories: FOS


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