Lawyers not advising clients about their right to complaint to the Legal Ombudsman about bad service standards

Legal Ombudsman research indicates that clients aren’t being made aware of their right to complain about poor service by lawyers. That’s despite a regulatory obligation on lawyers to signpost to the scheme.

When asked how they first heard about the Legal Ombudsman, less than a quarter (just 20%) of people recalled hearing about the scheme from their lawyer.

According to a separate analysis of service providers’ internal complaint procedures, 72% of the sample provided no signposting information or, if they did, it was incorrect.

Unbelievable really !

Read the full story on the Legal Ombudsman website



Categories: LeO

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