Question in Parliament about lack of FOS protection

Kirsten Oswald Shadow SNP Spokesperson (Armed Forces and Veterans)

Royal Bank of Scotland allowed someone to withdraw £500 from the account of my constituent Calum Cheshire, at a branch which he had never visited and which was far from his home, because that person was able to reproduce his signature from a long-lost driving licence, and apparently their eyes looked similar. No bank card or PIN was required, and the bank will not give Calum his money back. May we have a debate on the duty of banks to refund customers’ money that they give away in error, and the lack of protection offered to customers by the financial ombudsman?

Minister   David Liddington has said he will arrange for a reply to be sent direct to Ms Oswald

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Categories: FOS

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