A recent FOI request reveals that financial firms are not exactly glowing in their responses to questions about FOS. It seems that FOS regularly seek feedback from financial services.
- The financial services industry can have confidence in the ombudsman service
- Our service is good value for businesses who pay the levy/case fees that fund us
- Our decisions on cases are fair and unbiased
- Our decisions are consistent
- We provide a good dispute-resolution service for businesses
Questions 3 and 4 reflect the industry’s long standing concerns about FOS decisions.