What financial firms think about FOS !

A recent FOI request reveals that financial firms are not exactly glowing in their responses to questions about FOS.  It seems that FOS regularly seek feedback from financial services.

  1. The financial services industry can have confidence in the ombudsman service
    57% agree
  2. Our service is good value for businesses who pay the levy/case fees that fund us
    53% agree
  3. Our decisions on cases are fair and unbiased
    49% agree
  4. Our decisions are consistent
    50% agree
  5. We provide a good dispute-resolution service for businesses
    65% agree

Questions 3 and 4 reflect the industry’s long standing concerns about FOS decisions.

See the original question and answer

The entire question and various responses

Categories: FOI, FOS


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