Out of 448,387 cases which FOS decided in a year, only 21 fell below FOS’s standards regarding bias

An FOI question asked the question:

“How many people have complained that the FOS has treated them unfairly and has
shown ‘bias’ in favour of the financial institutions that bankroll the existence of the
FOS?”

Essentially the reply was: 

“Between April 2014 and March 2016 we received 298 service complaints which were categorised as ‘fairness and impartiality’ with 266 sub-categorised as ‘bias to the financial business’. We recognised that our standards fell below what was required on 21 occasions and offered compensation to the consumers in 5 of the cases.”

So out of  448,387 cases which FOS decided in a year, only 21 fell below FOS’s standards regarding bias….quite a record !

The above is a very short extract of the full answer
Read the full answer here



Categories: Uncategorized

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