The Telegraph has discovered the Glassdoor website ! This is a site where employees can write about the businesses they work for and give star ratings etc. The FOS has actually featured on this website for a while and many of the ratings are not good to say the least.
The Telegraph (internet version) article on 4th July 2017, said the following.
The Financial Ombudsman Service (FOS) has a dismal rating on Glassdoor, with just 1.9 stars out of 5. Employees complain of “challenging” and “stressful” conditions, in which “we simply don’t have enough time to do what’s asked of us”.
On the other hand, employees praised the dispute resolution service for its “good benefits” and “flexible working hours”.
A FOS spokesperson said: “Over the last few years, we’ve been changing the way our organisation works so that we can provide a better and more efficient service to our customers – with ombudsmen on the phone sorting out complaints in days rather than taking months.
“Of course, this has been a major shift for our own people and how they work, and although the overwhelming majority recognise the need for us to change that doesn’t mean it’s easy.”
There are a lot of FOS employee comments on the Glassdoor site, many are critical, but some employees like it. The subsidised canteen and gymnasium seem popular. See the link below for how to access the site.