Updated Jan 2018
The Glassdoor website allows a firm’s staff and recent staff, to describe what its like working for their employer. The object being to allow anyone thinking of working there to see what it’s really like. The website has information on many firms and there is a large section devoted to the FOS (and a small one for the LeO). It makes quite shocking reading as the same subjects come up again and again from many staff . Judging by what they say, the FOS has a lot of problems, not the least of which is the current/recent structural changes. In January 2018 FOS appeared before the Parliamentary Treasury Sub-Committee, including some questions about the criticism on Glassdoor.
To view the Glassdoor site click here
To view the entire Parliamentary Committee session on TV, click here
Reading between the lines, I think the staff are trying to talk to their management as well as potential joiners. (Its not all bad, they do like the benefits package, atmosphere, gym and the canteen), but some of the criticism is serious, shocking even. Whether the reviews are genuine or not may be debatable, but the fact remains that they are out there. The comments have been published, and FOS management has to decide what to do about them. The Parliamentary Treasury Sub-Committee has noticed them…so must others.