MoneySavingExpert, Martin Lewis, says ombudsman system is a shambles

Hers is a clip from The Guardian/Observer article:

“Lewis, whose review was commissioned by an all-party parliamentary group, says the system is a shambles. “Ombudsman schemes should be the premier league of alternative dispute resolution, and it’s time to crack down on the use of the term. Consumers need to have confidence that any body bearing the ‘ombudsman’ brand will investigate impartially, and companies will have to abide by their decision.”

Read the full article here

Categories: FOS, LeO

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