Martin Lewis tells MPs of need for urgent reform to ombudsman ‘farce’

“ is calling on the Government to overhaul the “farcical” ombudsman complaints system, in a damning report which reveals some consumers feel escalating concerns is a “complete waste of time”.

Martin Lewis is well known as founder of the the Money Saving Expert website.  On 1st November 2017 he presented his report on ombudsmen services to the All Party Parliamentary Group (APPG) on Consumer Protection.  We are not told what they made of it !  (Actually there have been some big news stories on the same day).

Although FOS and the Legal Ombudsman come out better than some of the others, they are still shown to have much room for improvement.  If you have time, please take a look at the full report which has some useful graphs and stats regarding what people thought of the various ombudsmen.  For instance 54% though their experience with FOS was poor, and 73% thought the same about the legal ombudsman.

Read the article in

Read the actual report in full here

Categories: FOS, LeO, Uncategorized

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