After some debate, the FCA has decided and published the rules which will probably apply for small and medium sized enterprises (SMEs) to access the FOS. This is a game changer for FOS, a huge number of businesses will be… Read More ›
I have now viewed this programme. It is not as “in depth” as I would have hoped, but C4 Dispatches has taken a brief look at the FOS and come up with some worrying findings, some of which were apparently… Read More ›
This is an interesting article in FT Adviser, largely about the experience of the Claims Bureau with FOS delays. Not only are they concerned at the delays themselves, which are much less than the FSCS, but they are concerned about the… Read More ›
A new report, by consumer campaigners Marcus Williamson and Helen Dewdney, exposes serious failings in the processes by which new ombudsmen are approved and overseen. Essential reading for everyone interested in how ombudsman schemes work Helen Dewdney’s website Direct link… Read More ›
Confirmed… It will take FOS vastly more that 18 hours to find details of the FOS Paypal course or who attended training.
UPDATE A few months ago FOS published a list of training courses available at FOS and recently someone has asked for detail of two of the courses. FOS declines to give this information as they don’t seem to keep easily accessible… Read More ›
Video interview with Chief Ombudsman. FOS staff getting professional financial services qualifications
Caroline Wayman puts in a smooth performance replying to some very gentle questions from Anthony Gould of the Chartered Insurance Institute. Most interesting to me was her comment that “quite a lot of” FOS Adjudicators and Ombudsmen are obtaining professional qualifications in Insurance and… Read More ›