Quick links to interesting items
FOS Gifts/hospitality policy guide
Adjudicator grade 2 and 3 training material (probably out of date (7/16) as FOS is changing)
The changing role of the ombudsman: conduct and principles ethics, conduct and skills in a changing world Training material published by FOS
FOS Board of Directors handbook (2015) Published by FOS in August 2016, this consists largely of the FOS Employees Handbook.
FOS instructions to staff on security matters…(includes advice on using dating sites !)