An FOI request asked for information on how many people made complaints of bias in favour of financial institutions. The FOS response advises that between April 2014 and March 2016, they handled 448,387 cases. There were 266 complaints that could be… Read More ›
compensation
FOS managers authorise £61,000 in FOS poor service compensation payouts in 15 month period
An FOI request asked FOS to publish the numbers of complaints handled by senior managers about FOS poor service. Between the dates of 25/6 2014 and 17/9/2015, senior managers handled 1250 complaints. Of these they offered compensation to 266 complainants, totalling… Read More ›
FOS publishes compensation guidelines for non-financial loss: trouble and upset.
FOS has published a training module on how they assess awards for non-financial loss, trouble and upset. It’s not easy to use because the publication is a low resolution .pdf while the original was computer based so there are lots of… Read More ›
